customer service is on a bad run in our family…
1 week after receiving an incorrect order from Blinds.com the issue is still unresolved. I did my leg work up front. Sending all sorts of pictures of the incorrect blind and the order tag and build tags. Here we are 6 emails later an I am being asked about something that is on the label… By the same customer service representative.
A smart move would be for them to have just admitted fault, sent me a return label and maybe re-ordered the blind for me. Or at least a simple apology for the error. I have received nothing from blinds.com except for more questions and more questions.
If they’d look at my account they may realize that I have outfitted my entire house with blinds ordered through their website.
Blinds.com, you need to do something to redeem yourselves. And quickly…
Recent Comments