Living Rarefied

FedEx, here's a few free tips on how to cut costs and customer complaints. The next ones will be billed at my regular rate…
Don't even think about delivering an item to my house when a signature is required. Don't pick it up off the shelf at the local office, don't move it to the loading dock, and most definately don't put it on a gas guzzling truck.

Since you require a signature for most packages, (i've never requested that I sign for it) you have a 110% chance of missing me at home and not getting your precious signature. If I am worried about a package being stolen at my house, I will ask for you to require a signature, or ask to pick it up at the facility. But when your trucks leave the dock at the bright and early time of 8:00 AM, you'll save money by not coming to my house, and most likely most of your route. Here's a new thought maybe for you: I, like most people, have a life and don't look forward or have the time to sit by the front door wait to sign for a package. Please publish your success rates for home deliveries and tell me I am wrong…
Here's another thing to think about. This is regarding businesses who use your services to ship their products. I am very happy for you and your relationship with them… But here's what you need to do… Force them to allow you to ship to a different address than the billing address. That way when a customer wants an item shipped to their offices, you have a better chance of finding somebody to sign for it and thus haven't wasted a driver's time and our beloved earth's natural resources by a useless trip to Mackey Ave. I cannot stand when FedEx is my only shipping option and they will not allow you to submit with seperate billing and shipping addresses, even though they make you enter each one in. You are hurting your business because of this. Its funny that I am not upset with the businesses I buy from, but am upset with you?? Should you be worried that I am not the only one?
Your commercials claim that you save your customers money. How about letting them save even more by making some changes so that you, FedEx, can save some money yourselves!!

(and the "GO" button on the homepage is a little redundant as you redirect the page as soon as the option is changed, and you have a favicon.ico image in your webroot with a Netscape logo.. Might want to look into using your FedEx logo there…)

Ethan Community